Policy
Our Satisfaction Guarantee:
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the high-grade materials built by highly skilled people to exacting standards. If there is a problem with your order, please contact us immediately so that we can resolve it for you quickly. Full refunds (less shipping fees and 30% restocking fee) will be issued if merchandise is returned in its original condition within 30 days. Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check. Do not hesitate to call us at 1-800-376-0652, Monday through Friday, 8:00 am to 5:00 pm PST and Saturday, by appointment only, with any questions or issues relating to our products. Our customers are among the best-informed, most sophisticated users of modern furniture in the world, and we are eager to learn from you.
Prices and Discounts
Payment Methods and Terms
Sales Tax Policy
Sales Territory
What We Mean By In-stock, Made to Order, Custom Order
Shipping and Delivery
Delivery
Curbside Delivery
Order Status
Cancellation Policy
Returns Policy
Privacy Policy
Prices and Discounts
At Executive Desk Company, our pricing policy is simple: No inflated list prices to allow for superficial "discounts" that don't really save you anything. Instead, we have a simple and fair pricing policy that it is based on sound business practices that includes having low overhead cost and a streamlined operation. We do occasionally provide large discounts to items on clearance and/or have small blemishes. Such items will be clearly identified on our website. Please call for detail.
Payment Methods and Terms
You must be at least 18 years of age to place an order. You may use Visa, Master Card, American Express or PayPal to place your order online. Your payment will be processed typically within 24 hours of order placement. There is a 5 to 7 business day hold placed on all checks received. Merchandise cannot be held without payment. Full payment is required before a shipment is released. Prices and available inventory are subject to change until an order is confirmed.
Sales Tax Policy
Executive Desk Company's all inclusive pricing have factored in sales tax as required by California government tax laws and shipping cost. Sales tax is exempt for all orders placed online and shipped to a location outside of California.
Sales Territory
Currently, we can sell our products online only within the 48 contiguous states. Unfortunately, we are unable to deliver to Alaska or Hawaii at this time.
What We Mean By In Stock, Made to Order, Custom Made
In Stock products are products that are physically in our warehouse at the time of order placement. In Stock products can be shipped out within 1-3 days from our warehouse. Made to Order products are items are standard design products, but are not physically in stock. Made to Order products are made only when an order is placed and typically have an 8-12 week lead time. Custom Made products are furniture that have been designed to a client's specifications. Made to Order and Custom Made office furniture requires a 50% deposit. While we strive to have our products in-stock at all times, this is not always possible.
Shipping and Delivery
In Stock products are expected to be shipped within 1-3 business days from our warehouse. INITIAL ESTIMATED DELIVERY DATES MAY VARY AND ARE NOT GUARANTEED. We ship our orders via standard ground freight service to anywhere in the 48 continental U.S. Typically, freight carriers include, but are not limited to Roadrunner, R&L Carrier, ABF Freight System and YRC.
Delivery is curbside. Curbside Delivery provides delivery made to the curb at the end of your driveway. Driver will offload your shipment to the curb or near your building. Merchandise cannot be delivered without a signature. Drivers do not bring freight into the building, house, or garage, nor do drivers assist with un-packaging or set-up. Customer must make arrangements to bring in the furniture inside your office suite.
If you require a delivery appointment for inside delivery or delivery to a location other than a ground floor address, please call us at 1-800-376-0652 or email us immediately after placing your order. Additional fee will apply for any delivery other than Curbside Delivery.
Executive Desk Company’s all inclusive pricing does have some restrictions. All shipments to the East Coast have a surcharge of $100 to $200 depending on product size and weight.
Edeskco Installation Cost
Our products require assembly. We recommend hiring professional installers to assemble our products. All cabinets, bookcases, and credenzas are shipped in knocked down condition and need installation on site. We recommend professional installation since some custom made, made to order, or contract manufactured furniture may need to be fitted or adjusted during the installation process. There are often no pre-drill holes for door hinges and drawer slides. Special tools may be required.
We offer installation. Please contact Executive Desk Company for a quote.
SHIPPING DISCLAIMER
Executive Desk Company is committed to delivering quality products to our customers. We open and inspect every box before they are shipped. The boxes are repackaged and taped thoroughly to safeguard from damage. We are very fortunate to have a very low damage rate due to our packaging and crating methods. Although we take great care to minimize mishap, damages may occur during transit.
It is the customer’s responsibility to inspect packages for box damages, document damages, and report damages to Executive Desk Company immediately.
Upon shipment arrival, inspect the exterior boxes for any noticeable damages. If there are noticeable damages, you must note on the delivery receipt, open the boxes, and document the damages with photos. The photos must be emailed to Executive Desk Company immediately. The photos must clearly show the following:
1) damaged exterior of the box(s)
2) damaged area(s) of the product while the product is still in the box
3) damaged area(s) of the product after it is removed from the box, but prior to installation.
Once installed, we cannot prove that the damaged area(s) is caused by the shipping company. If products arrived damaged, the boxes should be damaged. If we cannot prove that the damage is caused by the shipping company, we will not be able to recover the cost of the damages from the shipping company and thus we will not be able to provide a refund or a replacement as damages may have occurred during installation.
Order Status
If a valid email is provided when an order is placed, an order status will be sent to the email provided. Once a product is shipped, an email will be sent to the client with the tracking number, the shipping company name and contact, and clear instructions on what to do once the shipment arrives. Orders are typically shipped within 1-3 business days for In Stock products.
Cancellation Policy
In stock items normally ship within 7 days after an order has been placed. If you order by credit card your card will be charged in full before each item is shipped. We will accept cancellation of your order with a 30% charge. Custom furniture order will be charge 30% of the total price upon cancellation. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Executive Desk Company. However, you will be responsible for all shipping costs to you, return shipping costs to our distribution center, and a 30% restocking fee. For orders paid by check, please allow up to two weeks to receive your refund check.
Full refunds (less shipping fees and 30% restocking fee) will be issued if merchandise is returned in its original condition within 30 days. Returns will not be accepted after 30 days for any reason except if there is a defect with the product. Credit card orders will receive refunds in the form of a credit to the credit card, and check payments will receive a refund check.
Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. Please refer to our shipping disclaimer for instructions if there are shipping damages.
Contact Executive Desk Company at 1-800-376-0652 to obtain instructions for return items.
Privacy Policy
Although we will use reasonable efforts to safeguard the confidentiality of the personal information you submit, transmissions made by means of the Internet cannot be made absolutely secure. We will have no liability for disclosure of information and data you submit to us due to errors in transmission, unauthorized acts of third parties or through the use of third party cookies, routines, viruses or other devices on your computer.
Right to Update Policy
Executive Desk Company is constantly changing and evolving in order to enhance its products and services, and this Statement of Policies will continue to change to match the current state of the products and services we make available to you. As such, we reserve the right to change, add, or remove portions of this policy at any time. Any such changes or updates will be effective immediately upon posting to our web site, and your use of the web site following such posting constitutes your acceptance of the policy as so changed or updated.
Last Revision Date: December 5, 2011
