Policy
Our Satisfaction Guarantee:
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. If there is a problem with your order, please contact us immediately so that we can resolve it for you quickly. Full refunds (less shipping fees and 30% restocking fee) will be issued if merchandise is returned in its original condition within 30 days. Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check. Do not hesitate to call us at 1-800-376-0652 Monday through Friday 8:30 am to 5:30 pm and Saturday 9 am to 4:00 pm Pacific Time with any questions or issues relating to our products. Our customers are among the best-informed, most sophisticated users of modern furniture in the world, and we are eager to learn from you.
Prices and Discounts
Payment Methods and Terms
Sales Tax Policy
Sales Territory
What We Mean By Online and In-stock
Shipping and Delivery
Delivery
Curbside Delivery
Order Status
Cancellation Policy
Returns Policy
Privacy Policy
Prices and Discounts
At Executive Desk Company, our pricing policy is simple: No inflated list prices to allow for superficial "discounts" that don't really save you anything. Instead, we have a simple and fair pricing policy that it is based on sound business practices that includes having low overhead cost and a streamlined operation. We do occasionally provide large discounts to items on clearance and/or have small blemishes. Such items will be clearly identified on our website. Call for detail.
Payment Methods and Terms
You must be at least 18 years of age to place an order. You may use Visa, Master Card, American Express or PayPal to place your order online. Your payment will be processed typically within 24 hours of order placement. There is a 5 to 7 business day hold placed on all checks received. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed.
Sales Tax Policy
In compliance with government tax laws, Executive Desk Company will charge the appropriate county sales tax for orders shipped to a California address. All sales to out of state client will not be taxed if ordered online.
Sales Territory
Currently, we can sell our products online only within the 48 contiguous states. Unfortunately, we are unable to deliver to Alaska or Hawaii at this time.
What We Mean By Online and In-stock
We are able to cut the delivery time on custom furniture in many cases from twelve or more weeks down to 8 weeks. Our goal is to be in-stock for every item we carry, and that makes us different from almost everyone in the designer furniture world. However, while we strive to have our products in-stock at all times, this is not always possible.
Shipping and Delivery
Products are expected to be delivered within 1-2 weeks, if they are in stock. INITIAL ESTIMATED DELIVERY DATES MAY VARY AND ARE NOT GUARANTEED. We ship our orders via standard ground service to anywhere in the 48 continental U.S. If you require a delivery appointment during weekday business hours, inside delivery or delivery to a location other than a ground floor address, please call us at
1-800-376-0652 or email us immediately after placing your order.
*Edesko's all inclusive pricing does have some restriction. All orders less than $4000 will be charged an additional $200 for shipping or delivery. However, small item orders, like credenza and bookcase, will incurr only a $100 charge. Orders $4000 or greater will be shipped or delivered free!
We only provide delivery and installation within 121 miles from our warehouse: 8510 Redwood Creek Lane, San Diego, CA 92126. Beyond this limit will require shipping and third party professional installer. Below is a table showing how we calculate installation fee.
Edeskco Installation Cost
Installation within 100 miles from 92126 zip code
- 1st item: $200*
- All additional items: $100* each
- Chairs and small items: $25 to $50 each
Installation between 101 to 130 miles from 92126 zip code
- Add an additional $100*
Up Stair Delivery and Installation:
- 1st item , add an additional $100*
- Additional items are $50* each
*excluding chairs and other small items
Delivery
Standard shipping within the 48 contiguous states is handled by a common carrier, and is included in the quoted price. Carrier will call 24 hours in advance to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. In general, delivery to a location that is within 50 miles of a metropolitan areas (population over 500,000) but exclude deliveries within Manhattan (New York City), Chicago, and San Francisco, may not incur additional charges.
Curbside Delivery provides delivery made to the curb at the end of your driveway.
- Delivery agent will call to schedule a delivery appointment.
- Driver will offload your item to the curb at the end of your driveway.
- Merchandise cannot be delivered without a signature.
- Drivers do not bring freight into the house, garage, etc., nor do drivers assist with un-packaging or set-up.
SHIPPING DISCLAIMER
Shipment must arrive exactly as shown
If shipment is altered or broken down, it is the customer’s responsibility to take the following actions:
- Note condition of packages on Bill of Lading
- Inspect boxes with exterior damages and call Edeskco Immediately.
SHIPPING DISCLAIMER
Executive Desk Company is committed to delivering quality products to our clientele. We open and inspect every box before they are shipped. The boxes are repackaged and taped thoroughly to safeguard from damage. Although we take great care to minimize damage, damages may occur during transit.
Customer’s Responsibility:
It is the customer’s responsibility to inspect packages for box damages, document damages, and report damages to Executive Desk Company immediately.
Upon Shipment Arrival:
Inspect the exterior boxes for any noticeable damages. If there are noticeable damages, you must note on the shipping bill, inspect boxes, and contact Edeskco immediately.
Report damages to Executive Desk Company Immediately:
If there are damages, it is the recipient’s responsibility to document the damages with photos. The photos must be e-mailed to Executive Desk Company immediately. The photos must clearly show the following:
1) damaged exterior of the box (s)
2) damaged area(s) of the product while the product is still in the box
3) damaged area(s) of the product after it is removed from the box, but prior to installation.
Once installed, we cannot prove that the damaged area (s) is caused by the shipping company. If products arrived damaged, the boxes should be damaged. If we cannot prove that the damage is caused by the shipping company, we will not be able to recover the cost of the damages from the shipping company and thus we will not be able to provide a refund or a replacement as damages may have occurred during installation.
Packaging
Packaging is included in the price. Executive Desk Company makes sure that our packaging will endure rigorous motion during transportation, but in some rare instances, products could be damaged due to conditions over which we have no control. If damage should occur, see return policy.
Order Status
If you've provided a valid email address when you placed your order, you will receive three emails:
- The first will be automatically generated by our system to ensure you that we've received your order.
- The second will confirm that your order has been placed with Executive Desk Company and provide you with a hard copy receipt and the estimated arrival date. (Allow 3 business days)
- The third will be a follow-up email after the estimated ship date to verify you've received your product.
Cancellation Policy
In stock items normally ship within 7 days after an order has been placed. If you order by credit card your card will be charged in full before each item is shipped. We will accept cancellation of your order with a 30% charge. Custom furniture order will be charge 30% of the total price upon cancellation. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Executive Desk Company. However, you will be responsible for all shipping costs to you, return shipping costs to our distribution center, and a 30% restocking fee. For orders paid by check, please allow up to two weeks to receive your refund check.
Return Policy
If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. Full refunds (less shipping fees and 30% restocking fee) will be issued if merchandise is returned in its original condition within 30 days. Returns will not be accepted after 30 days for any reason except if there is a defect with the product. Credit card orders will receive refunds in the form of a credit to their credit card, and check payments will receive a refund check.
Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. Please be sure to note any visible damage to the carton with the carrier at the time of receipt and notify us within 24 hours so we can get a replacement out to you as soon as possible (replacement time depends on inventory in stock).
Contact Executive Desk Company at 1-800-376-0652 to obtain a return tracking number and instructions for return items.
Although we will use reasonable efforts to safeguard the confidentiality of the personal information you submit, transmissions made by means of the Internet cannot be made absolutely secure. We will have no liability for disclosure of information and data you submit to us due to errors in transmission, unauthorized acts of third parties or through the use of third party cookies, routines, viruses or other devices on your computer.
Right to Update Policy
Executive Desk Co. is constantly changing and evolving in order to enhance its products and services, and this Privacy Statement will continue to change to match the current state of the products and services we make available to you. As such, we reserve the right to change, add, or remove portions of this policy at any time. Any such changes or updates will be effective immediately upon posting to our web site, and your use of the web site following such posting constitutes your acceptance of the privacy policy as so changed or updated.
Last Revision Date: August 12, 2008
 | |  | |  | |  | |  | |  |
