Statement of Policies
We stand behind the quality of everything we sell. Your satisfaction with our products is of utmost importance to us. We make every effort to select and sell products constructed of higher grade materials crafted by highly skilled people to exacting standards. If there is a problem with your order, please contact us immediately so that we can resolve it for you quickly. Full refunds (less shipping fees and 30% restocking fee for in stock items and 50% restocking fee for made to order and custom orders) will be issued if merchandise is returned in its original condition within 30 days. Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check. We are open Monday through Friday, 7:00 am to 4:00 P.M. PST and Saturday, by appointment only. Be sure to call us at 1-800-376-0652 for an appointment.
Our customers are among the best-informed, most sophisticated users of modern furniture in the world. We are eager to work with and learn from you.
By placing an order with Executive Desk Company, you agree to work with us should a mishap occur. If the product arrives blemished due to shipping mishandling or a blemish is caused by any other means, you agree to allow us to send a professional wood finisher to repair the damage. In the event that a product needs to be shipped back to us, you agree to repackage the products in their original packaging. If a custom made order is made incorrectly or is damaged beyond repair, you agree to allow us to fabricate a replacement with our normal lead time.
Prices and Discounts
At Executive Desk Company, our pricing policy is simple: No inflated list prices to allow for superficial "discounts" that don't really save you anything. Instead, we have a simple and fair pricing policy that it is based on sound business practices that includes having low overhead cost and a streamlined operation. We do occasionally provide large discounts to items on clearance and/or have small blemishes. Such items will be clearly identified on our website. Please call for detail.
Payment Methods and Terms
You must be at least 18 years of age to place an order. We accept Visa, Master Card, American Express,Discover Card, check, and if absolutely necessary, Purchase Order (credit check may apply). Your payment will be processed within 24 hours. There is a 5 to 7 business day hold on all check payments to confirm that it is cleared. Merchandise cannot be held without payment. Full payment is required before a shipment is released. Prices and available inventory are subject to change until an order is confirmed.
Sales Tax Policy
Executive Desk Company pays for CA sales tax so CA customers do not have to. However, we do not collect sales tax for out of state customers.
We sell our products online to any locations within the 48 contiguous states. Unfortunately, we are unable to deliver to Alaska or Hawaii at this time.
What We Mean by In-stock, Made to Order, and Custom Made
In Stock products are products that are physicallyin our warehouse at the time of order placement. In Stock products can be shipped out within 2-3 business days from our warehouse. Made to Order products are items that are standard design products, but are not physically in stock. Made to Order products are made only when an order is placed and typically have an estimated 10-14 week lead time. Custom Made products are furniture designed to meet a client's specifications. Made to Order and Custom Made office furniture requires a 50% non-refundable deposit.
Made to Order and Custom Made office furniturehave an estimated lead time of 10-14 weeks. The lead time of 10-14 weeks is an estimate and may take longer due to variables that are beyond our control, such as customs clearance and weather conditions that may affect transportation. While we strive to have our products in within the estimated lead time, sometimes this is not possible. In the event of delay beyond the estimated lead time, the order cannot be cancelled without forfeiting the deposit.
Deposits are non-refundable. We require a 50% non-refundable deposit for made to order or custom orders and the balance due prior to shipping. We require a 30% non-refundable deposit to hold for in stock items. Full payment is required prior to shipping.
Shipping and Delivery
In Stock products are expected to be shipped within 2-3 business days from our warehouse. INITIAL ESTIMATED DELIVERY DATES MAY VARY AND ARE NOT GUARANTEED. We ship our orders via standard ground freight service to anywhere in the 48 continental U.S. Typically,freight carriers include, but are not limited to Roadrunner, Central Freight, R&L Carrier, ABF Freight System and YRC.
Delivery is curbside. Curbside Delivery is delivery dropped off at the curb, at the end of your driveway, or near your building. Merchandise cannot be delivered without a signature. Drivers do not bring freight into the building, house, or garage, nor assist with un-packaging or set-up. Customer must make arrangements to bring the furniture inside your office suite.
If you require a delivery appointment for inside delivery or delivery to a location other than a ground floor address, please call us at 1-800-376-0652 or email us immediately after placing your order. Additional fee will apply for any non-Curbside Delivery.
Shipping surcharge starts at $300 and applies to each order.
Our products require assembly. We recommend hiring professional installers to assemble our products. All cabinets, bookcases, and credenzas are shipped in knocked down condition and need installation on site. We recommend professional installation since some custom made, made to order, or contract manufactured furniture may need to be fitted or adjusted during the installation process. There are often no pre-drill holes for door hinges and drawer slides. Special tools may be required.
All installers (professional or self-installers) are required to review and sign our installation policy.
We offer installation services. Please contact Executive Desk Company for a quote.
We work with several network of professional furniture installation companies to provide white glove services.
Executive Desk Company is committed to delivering quality products to our customers. We open and inspect every box before they are shipped. The boxes are repackaged and taped thoroughly to safeguard from damage. We are very fortunate to have a very low damage rate due to our packaging and crating methods. Although we take great care to minimize mishap, damages may occur during transit and/or during installation.
It is the customer’s responsibility to inspect packages for box damages, document damages, and report damages to Executive Desk Company immediately.
Upon shipment arrival, inspect the exterior boxes for any noticeable damages. If there are noticeable damages, you must note on the delivery receipt, openthe boxes, and document the damages with photos.The photos must be emailed to Executive Desk Company immediately. The photos must clearly show the following:
1) damaged exterior of the box(s)
2) damaged area(s) of the product while the product is still in the box
3) damaged area(s) of the product after it is removed from the box, but prior to installation.
Once installed, we cannot prove that the damaged area(s) is caused by the shipping company. If products arrived damaged, the boxes should be damaged. If we cannot prove that the damage is caused by the shipping company, we will not be able to recover the cost of the damages from the shipping company and thus we will not be able to provide a refund or a replacement as damages may have occurred during installation.
If a valid email is provided when an order is placed, an order status will be sent to the email provided. Once a product is shipped, an email will be sent to the client with the tracking number, the shipping company name and contact, and clear instructions on what to do once the shipment arrives. Orders are typically shipped within 2-3 business days for In Stock products.
We will accept cancellation of your order with a 30% charge for In Stock products only prior to shipment. Cancellation of Custom Made and Made to Order furniture will be charged 50% of the total price. Products that are delayed beyond our 10-14 weeks lead time guideline cannot be cancelled without a cancellation fee. Once the items are shipped, no cancellation will be accepted. However, the products may be returned to Executive Desk Company. See Return Policy for details. If an order was paid by credit card, the same credit card will be refunded less fees. For orders paid by check, please allow up to two weeks to receive your refund check.
Full refunds (less shipping fees and 30% restocking fee for in stock items and 50% restocking fee for custom order/made to order) will be issued if merchandise is returned in its original condition within 30 days. Returns will not be accepted after 30 days for any reason except if there is a defect with the product. Credit card orders will receive refunds in the form of a credit to the credit card, and check payments will receive a refund check.
Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton is worn during the original trip out to you. Please refer to our shipping disclaimer for instructions if there are shipping damages.
Contact Executive Desk Company at 1-800-376-0652 to obtain instructions for return items.
Although we will use reasonable efforts to safeguard the confidentiality of the personal information you submit, transmissions made by means of the Internet cannot be made absolutely secure. We will have no liability for disclosure of information and data you submit to us due to errors in transmission, unauthorized acts of third parties or through the use of third party cookies, routines, viruses or other devices on your computer.
Right to Update Policy
Executive Desk Company is constantly changing and evolving in order to enhance its products and services, and this Statement of Policies will continue to change to match the current state of the products and services we make available to you. As such, we reserve the right to change, add, or remove portions of this policy at any time. Any such changes or updates will be effective immediately upon posting to our web site, and your use of the web site following such posting constitutes your acceptance of the policy as so changed or updated.
Last Revision Date: November 30, 2015